Policies

Villa/Casa/Farmhouse Cancellation Policy

All reservations must be guaranteed with valid credit card. The credit card provided will be charged in full upon reservation confirmation. Should the reservation be cancelled 30 days in advance of arrival date, a full refund (equal to total room stay charges) will be made. Should the reservation be cancelled 15-29 days in advance of arrival date, guests have the option of rescheduling the date or receiving a refund less a $75 cancellation fee per room per night ($300 fee for Farmhouse). If the reservation is canceled within 14 days prior to arrival date, all payments are NON-REFUNDABLE however the reservation can be rescheduled using 50% of the funds paid towards a new stay.

Photography Guidelines

Homecoming/Prom Picture Policy
We have a responsibility to ensure that all of our wedding, event, and regular hotel and restaurant guests have an outstanding experience while on property without interference of others. For this reason, we MUST limit Homecoming/Prom pictures to ONLY those Homecoming/Prom guests who are dining in our restaurants. No other Homecoming/Prom visitors or their families should be on property taking photos. Visitors will have to check in at the property entrance and unfortunately, cannot be permitted if they do not have reservations secured for dining or an event. ALL Gervasi guests should observe private event signage posted and NOT interfere with weddings, events, or other guests enjoying the property and the spaces they have privately reserved. We apologize for any inconvenience this creates, but we’ve been forced to adopt this policy due to recent trends and experiences with excessive and disruptive homecoming/prom visitors.

Professional Photography Guidelines for NON-Event Customers
Professional Photography sessions will be permitted on the Gervasi Vineyard grounds according to the following schedule and guidelines. Non-compliance will result in termination of photography session and cancellation of future access.

Schedule:
Mondays 7am–7pm and Tuesdays 7-11am ONLY. Professional Photography is NOT permitted other days and times, as to not disrupt other events and guests on the property.

Guidelines:

NO photography directly around the exterior of the Villas/Casa, Villa Grande and rear Veranda, or Farmhouse to respect the privacy of customers utilizing these facilities.
Must observe all posted signs and staff instructions for private events that may be setting up or occurring on the grounds.
Grounds only access; NO access to the interior of ANY building on property.
Grounds equipment/vineyard equipment may be in use on property and should be avoided.
No interior access to the vineyards, only photography around the perimeter is permitted. If signs are posted saying no vineyard access due to spraying then the perimeter is also NOT available for customer safety.
Photographer and client should be courteous and non-disruptive to other Gervasi guests on the property.

Event Photo Policy
By attending an event at Gervasi Vineyard, photographs and/or videos may be taken. Your attendance at the event constitutes your consent to be photographed and/or filmed. All photos and/or video files are owned by Gervasi Vineyard who has the rights to use them for marketing purposes.

Wine Shipping Policy

You must be at least 21 years of age to purchase wine. By placing your order you have represented to GervasiVineyard.com that you are at least 21. All wines delivered must be received by an adult of legal drinking age (signature required).

State law requires an adult signature at the time of delivery for any package containing alcohol.

Once you place an order with GervasiVineyard.com, an email will be sent to you immediately to acknowledge receipt of your order.

GervasiVineyard.com makes every effort to show accurate product listings on our website. We are not responsible for typographical, pricing errors, and omissions. Thank you for your understanding.

Many states restrict the shipment of wine from another state. Please accept our apologies if we are unable to ship to your State. We currently ship wine to the following states. OH, CA, AK, AL, AZ, CO, DC, FL, GA, HI, IA,ID, IL, IN, KS, KY, LA, MA, MD, ME, MN, MO, NC, ND, NE, NH, NM, NV, NY, OK, OR, PA, SC, TN, TX, VA, VT, WA, WI, WV, WY

Online Wine Purchase Return Policy

Returns & Cancellations
Per Ohio Law, spirits and wine are not returnable. If you receive wine that was damaged during shipping, please contact us to process a replacement. We are unable to accept the return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. We will not ship wine if the forecast includes any extreme weather to attempt to deliver our wines in the best possible condition. Please send an email to info@gervasivineyard.com to arrange for the return of corked or flawed product. We will require a photo of the damaged product.

Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed, you will receive a full refund, including shipping and handling charges. Please contact The Marketplace at Gervasi Vineyard at 330-497-1000 option 4 for return instructions.

Marketplace Merchandise Policies

Payment Policies

We accept Cash, VISA, Mastercard, Discover & American Express. We do NOT accept personal checks or prepaid credit card gift cards. A 2.5% processing fee applies to all transactions paid in full with a credit card OR room charged. Fee will removed for any transactions paid in full with cash, debit card, or gift card. Please inform Cashier.

Return Policy

ALL SALES FINAL – No cash refunds. Store credit or exchanges are available within 14 days for select retail purchases, with receipt only. No returns or exchanges on the following: Apothecary, Candles, Damaged Items, Gourmet, Gift Baskets, Media, Sale Items, Wine, Spirits.

Only unused items returned in original condition are eligible for store credit/exchange. Purchaser is responsible for paying shipping costs on all returns. Once received, we will inspect the return and notify you of the approval or rejection of your store credit/exchange. Please ship returns to:

Gervasi Vineyard, ATTN MARKETPLACE,
1700 55th ST NE, Canton, OH 44721.

For damages, please contact The Marketplace at 330-497-1000, option 4.

Event Ticket Purchase Policy

All event ticket sales are final/non-refundable. If you purchase a ticket for a concert, outdoor event, wine tasting or other special occasion, please refer to the event description for additional rules and restrictions.

No Weapon and Violence Policy

GV Destinations has a zero tolerance for violent acts or threats of violence by guests against other guests, our employees or vendors. We do not allow fighting, threatening words or conduct.

Weapons of any kind are strictly prohibited and not permitted on company premises regardless of permit to carry.

Privacy Policy

What personal data we collect and why we collect it

Cookies
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with and how long we retain your data
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data
If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How to Contact Us
If you have any questions or concerns about this Privacy Policy or its implementation, you may contact us at:

Gervasi Vineyard
1700 55^th St NE Canton OH 44721
330-497-1000

By Email: info@gervasivineyard.com