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Laura Prengaman
 
May 5, 2014 | Laura Prengaman

Hiring for Guest Service Specialists

Gervasi Vineyard is currently seeking courteous and hospitable candidates to provide exceptional customer service to our guests. Our Guest Service Specialists are responsible for ensuring 100% satisfaction from the moment the guest arrives at the Villas unit the guest checks out. They serve as the main point of contact for all guest request/needs and then pursing the issue to a resolution. You will be responsible for checking our guests in and out of the Villas, fulfilling guest requests during their stay, answer telephone inquiries, making reservations and other duties assigned.


Knowledge/Skills/Abilities:
-Possess a professional, pleasant attitude and demeanor
-Must possess excellent customer service skills
-Have excellent PC, typing and internet navigation skills
-Knowledge of Villa reservation system
-Basic math skills to operate cash register, make change, total guest accounts, count and prepare bank drops
-Strong communication skills
-Telephone skills that include exceptional tone, clarity, pronunciation and proper use of grammar
-Good listening skills
-Consistent attendance and stable work history
-Ability to work independently and prioritize
-Ability to problem solve
-Ability to multi-task
-Ability to work well under pressure
-Ability to work independently
-Strong organizational and coordinating skills
-Ability to stand/walk/bend throughout the shift
-Ability to push 75 pounds

Applicant Must:
-Be at least 19 years of age
-Be able to work a flexible schedule
-Be able to work evenings, weekends and holidays

Pre-Employment Background Check Required

Click HERE to apply!

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